Please be aware that any advice provided via our website is for interest purposes only. For professional dental advice, we recommend that you make an appointment to see one of our dentists.
We accept all fee-paying patients on a private basis.
Treatment Planning
After consultation, a treatment plan will be discussed with you to go through your options. A written treatment plan will also be provided for you to read through and sign.
If a treatment plan changes due to radiographic or clinical findings, we will inform you and discuss the changes prior to starting any treatments.
Treatment plans are valid for 90 days; if treatment is booked after this date, we may need to re-review your treatment plans or schedule a new consultation.
Continuity of Care
You will be advised which dentist you will be seeing when you book your first appointment.
Our team includes:
- Dr. Haritha Penninti – Principal Dentist
- Dr. Daniele Violet – Associate Dentist
- Dr. Adnan Rehman – Implant Dentist
- Stine Gommesen – Hygienist
- Anna Fraser – Therapist
Consent
Certain treatments require written consent. We ensure that patients, or guardians, are fully informed about treatments, costs, and aftercare before any treatment is carried out.
Fees
Fees are due on the day of treatment. For new patient appointments and larger treatment plans, we may require a deposit upon booking.
For treatments including laboratory work, we will ask for 100% of the treatment fee when impressions are taken.
Payments
We accept all major credit/debit cards. Any unpaid bills are automatically referred to a debt collection agency.
Late Cancellation / Missed Appointments
If you need to cancel your appointment, please give as much notice as possible. A late cancellation fee may apply if we are not given 48 hours’ notice, payable before any further appointments can be scheduled.
Late Arrival
If you are more than 10 minutes late for your appointment, we may need to reschedule, and you may incur a late cancellation fee.
Personal Details
It is essential to provide a full medical history so we can offer the best care. We will ask you to complete a medical history form annually or at the start of each treatment course. It is the patient’s responsibility to update us on any changes.
Use of Patient Contact Details
We use your details to remind you of upcoming appointments and to send recalls if you haven’t visited in a while. You may opt out of promotional communications at any time.
Complaints Policy
If you have a complaint or concern about the service you received, please inform us. Our complaints procedure meets national criteria for managing complaints effectively.
How to Complain
Most issues can be resolved quickly. If not, we will respond within three working days. Complaints should be addressed to Louise Austrin or Haritha Penninti. Specific details of your complaint help us address it more effectively.
What We Will Do
We will acknowledge your complaint within three working days and aim to resolve it within 10 working days, offering an explanation or meeting with the people involved. Our investigation aims to:
- Identify what went wrong
- Allow you to discuss the issue with those involved
- Provide an apology if appropriate
- Determine steps to prevent recurrence
Complaining on behalf of Someone Else
If you are complaining on behalf of someone else, we require their written permission, unless they are unable to provide it due to physical or mental illness.
Complaining to the Dental Complaints Service
If you are dissatisfied, you may also contact an independent body:
Dental Complaints Service
37 Wimpole Street, London W1G 8DQ
Telephone: 0845 222 4141 or 020 7887 3800
General Dental Council
37 Wimpole Street, London W1G 8DQ
Website: www.gdc-uk.org
Telephone: 0845 222 4141 or 020 7887 3800
Zero Tolerance
Staff have the right to work without abuse or violence. The NHS enforces a zero-tolerance policy. Any patient who is abusive or violent may be removed from our patient list.
Data Protection
All patient data is securely stored in accordance with the Data Protection Act. Clinical notes, digital radiographs, and photographs remain the property of Hoveton Dental Practice. Copies of records are available upon request.